Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount, and access to virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive community impact.
- Qualifications: Must be 18+, with great people skills and a desire to learn and lead.
- Other info: No CV needed; apply easily via mobile and enjoy flexible shifts.
Job Description
Closing date: 03-09-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultationsÂ
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role involves varied shifts, showing that you're adaptable and willing to work evenings and weekends will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community and be prepared to share your thoughts on how you can contribute to Co-op's community plans. This shows your genuine interest in the role and your commitment to building relationships within the community.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences and skills that match what Co-op is looking for.
Showcase Your People Skills: Since this role involves leading a team and providing excellent customer service, make sure to include examples in your application that demonstrate your strong people skills and ability to build positive relationships.
Highlight Flexibility and Organisational Skills: Mention your flexibility in working varied shifts and your organisational skills. Provide specific examples of how you've successfully managed multiple tasks or adapted to changing situations in previous roles.
Complete Online Assessments: Remember that as part of the application process, you’ll need to complete two online assessments. Set aside around 20 minutes to focus on these tests, as they are an important part of your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, especially challenging situations.
✨Highlight Leadership Experience
Since the role involves coaching and supervising team members, be ready to discuss any previous leadership or mentoring experiences. Share specific instances where you helped develop a team or resolved conflicts.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to fairness and community. Be prepared to discuss how you can contribute to these values and support the local community as part of your role.
✨Prepare for Flexibility Questions
The job requires working varied shifts, so expect questions about your availability and flexibility. Be honest about your schedule and show your willingness to adapt to the needs of the store.
