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- Tasks: Lead a friendly team, provide great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
- Other info: No CV needed; apply easily via mobile!
Job Description
Closing date: 07-05-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Make sure to familiarize yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and how you would support and develop your team. Think of specific examples from your past experiences that demonstrate your ability to coach and motivate others.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Consider scenarios where you've successfully handled challenging situations in a customer service environment, as this will resonate well with the role's responsibilities.
✨Tip Number 4
Since the role involves varied shifts, express your flexibility and willingness to work different hours. Highlight any previous experience you have with shift work to demonstrate your adaptability.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight your relevant experience in customer service and team leadership.
Showcase Your Skills: Emphasize your people skills, problem-solving abilities, and flexibility in your application. Provide examples of how you've successfully led a team or provided excellent customer service in the past.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment to focus.
Apply Through Our Website: Make sure to apply directly through our website. Since no CV is needed, ensure that all other required information is filled out accurately and completely before submitting your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've handled challenging customer situations in the past and how you ensured a positive experience.
✨Highlight Your Leadership Experience
Discuss any previous experience you have in leading or coaching a team. Be ready to share specific instances where you helped develop your team's capabilities and fostered an inclusive culture.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities of the Customer Team Leader position. Be prepared to discuss how you would manage store operations, ensure safety, and support the Store Manager when needed.
✨Demonstrate Flexibility and Adaptability
Since the role involves varied shifts, show that you're flexible and willing to adapt to different working hours. Share examples of how you've successfully managed your time and adjusted to changing schedules in previous jobs.
