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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and a pension scheme with up to 10% contributions.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Location: 40 Allingham Road South Park, Reigate, RH2 8HX
Pay: £13.99 per hour
Contract: 15 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you\’ll need to authorise age-related sales.
We\’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you\’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we\’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
Friendly and thoughtful service – you\’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team\’s capabilities through coaching and training, fostering an inclusive culture where everyone\’s voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they\’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Stream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Building an inclusive workplaceWe\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your understanding of their commitment to fairness and community support, which will show that you're aligned with their mission.
✨Tip Number 2
Prepare to discuss your leadership style and how you would coach and support your team. Think of specific examples from your past experiences where you've successfully led a team or resolved conflicts.
✨Tip Number 3
Be ready to showcase your customer service skills. Consider scenarios where you provided exceptional service or handled difficult situations, as this role heavily focuses on delivering a great customer experience.
✨Tip Number 4
Since the role involves varied shifts, express your flexibility and willingness to work different hours. Highlight any previous experience you have with shift work to reassure them of your adaptability.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences and skills that align with what Co-op is looking for.
Showcase Your People Skills: Since this role involves leading a team and providing excellent customer service, emphasise your people skills in your application. Share examples of how you've successfully built relationships with customers and colleagues in previous roles.
Highlight Flexibility and Organisational Skills: Mention your ability to work varied shifts and manage multiple tasks effectively. Provide specific examples of how you've demonstrated strong organisational and problem-solving skills in past experiences.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Make sure you allocate around 20 minutes to complete these tests, as they are crucial for moving forward in the recruitment process.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Highlight Leadership Experience
This role involves coaching and supervising team members. Be ready to discuss any previous leadership or mentoring experiences you have, and how you fostered an inclusive culture within your team.
✨Demonstrate Problem-Solving Abilities
Strong organisational and problem-solving skills are essential for this position. Think of specific instances where you've successfully resolved issues in a retail environment and be prepared to share these stories.
✨Express Your Flexibility
The job requires working varied shifts, including early mornings and late evenings. Make sure to convey your willingness and ability to adapt to different schedules, as well as your enthusiasm for the role.
