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For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount, and access to virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive community impact.
- Qualifications: Must be 18+, with great people skills and a desire to learn and lead.
- Other info: Apply easily via mobile, no CV needed, and flexible shifts available.
Overview
As a Customer Team Leader, you\’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers.
Why this job matters
You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you\’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Pay and employment details
- Pay: £13.99 per hour
- Contract: 20 hours per week + regular overtime, 9 month temporary contract, part time
- Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview
- 30% colleague member discount in store – see below for more benefits
Application and benefits
You must be aged 18+ to authorise age-related sales
At Co-op, we\\\’re owned by our members. And because we\\\’re owned by you, we can do right by you. So, when you join us, you\\\’re not just taking a job, you\\\’re joining a movement. We\\\’re an organisation that puts people and communities first, and we\\\’re powered by purpose. We want this to be a place where you can thrive, so you\\\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you though life\\\’s big moments
A place you\\\’ll belong
We\\\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop your team. Think of examples from your past experiences where you've successfully coached or led a team, as this is crucial for the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment, as this will show your ability to manage the store effectively.
✨Tip Number 4
Show your enthusiasm for community involvement. Co-op values building relationships within the local community, so think of ways you can contribute and engage with customers beyond just selling products.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Highlight Relevant Experience: In your application, focus on any previous experience in customer service or team leadership roles. Use specific examples to demonstrate how you've successfully managed teams or provided excellent customer service.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Mention any instances where you have effectively resolved conflicts or improved team dynamics.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, and ensure you have a quiet space to focus when taking them.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, especially challenging situations.
✨Highlight Leadership Experience
Since the role involves coaching and supervising team members, be ready to discuss any previous leadership or mentoring experiences. Share specific instances where you helped develop a team or resolved conflicts.
✨Demonstrate Problem-Solving Abilities
The job requires strong organisational and problem-solving skills. Think of examples where you've identified issues and implemented effective solutions, particularly in a retail or team environment.
✨Express Your Commitment to Inclusivity
Co-op values an inclusive workplace. Be prepared to talk about how you foster inclusivity within a team and how you would ensure every team member feels valued and respected.
