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For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% employer contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with great people skills and a desire to learn and lead.
- Other info: Apply easily via mobile, no CV needed, and flexible shifts available.
Overview
As a Customer Team Leader, you\’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers.
Why this job matters
You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you\’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Pay: £13.99 per hour
Contract: 16-39 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age-related sales, At Co-op, we\\\’re owned by our members. And because we\\\’re owned by you, we can do right by you. So, when you join us, you\\\’re not just taking a job, you\\\’re joining a movement. We\\\’re an organisation that puts people and communities first, and we\\\’re powered by purpose. We want this to be a place where you can thrive, so you\\\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\’s big moments
A place you\\\’ll belong
We\\\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can motivate a team. Think of examples from past experiences where you've successfully led a group or resolved conflicts, as this role requires strong people skills.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Consider scenarios where you've had to think on your feet in a customer service environment, as this will show your capability to handle challenges effectively.
✨Tip Number 4
Since the role involves varied shifts, highlight your flexibility and willingness to work different hours. Mention any previous experience with shift work to reassure them of your adaptability.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Customer Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues in your application. Provide examples of past experiences where you demonstrated great people skills and leadership qualities.
Highlight Flexibility and Organisational Skills: Mention your flexibility in working varied shifts and your strong organisational skills. This is crucial for a role that involves managing a team and ensuring the store operates smoothly.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, as they are essential for moving forward in the recruitment process.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and how you handle challenging situations with a friendly approach.
✨Highlight Leadership Skills
Be ready to discuss your experience in leading teams. Share specific instances where you've coached or trained team members, fostering an inclusive environment that values everyone's contributions.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about times when you've faced challenges in a retail setting. Discuss how you approached these problems, the solutions you implemented, and the positive outcomes that resulted.
✨Emphasise Flexibility and Adaptability
Given the varied shifts required for this role, express your willingness to work different hours. Share experiences that showcase your adaptability in previous jobs, especially in fast-paced environments.
