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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive community impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and lead.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Closing date: Customer Team Leader Location: 137-145 Buchanan Street Balfron, Balfron, G63 0TF Pay: £13.99 per hour Contract: 25-30 hours per week regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview 30% colleague member discount in store – see below for more benefits Apply easily from your mobile by completing our assessments – no CV needed! You must be aged 18 to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers. Why this job matters: You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you\’ll bring: Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to you pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Market-leading policies to help you though life\’s big moments A place you\’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can motivate a team. Think of examples from past experiences where you've successfully led a group or resolved conflicts, as this role requires strong people skills.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Consider scenarios where you've gone above and beyond for customers, as this will highlight your genuine care for their needs, which is crucial for a Customer Team Leader.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role involves early mornings, late evenings, and weekends, expressing your adaptability will make you a more attractive candidate.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Highlight Relevant Experience: In your application, focus on any previous experience in customer service or team leadership roles. Use specific examples to demonstrate how you've successfully managed teams or provided excellent customer service in the past.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Mention any instances where you have effectively resolved conflicts or improved team dynamics, as this is crucial for the role.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, and ensure you have a quiet space to focus when you take them, as they will help demonstrate your suitability for the role.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
Since this role involves coaching and supervising team members, it's important to showcase your leadership abilities. Discuss any previous experience you have in leading a team, training others, or fostering an inclusive work environment.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems effectively is key in a retail environment. Prepare to discuss specific instances where you've successfully resolved issues, whether they were related to customers, stock management, or team dynamics.
✨Be Flexible and Adaptable
With varied shifts and responsibilities, showing your flexibility is essential. Talk about your willingness to work different hours and how you adapt to changing situations, ensuring that the store runs smoothly at all times.
