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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing while making a difference.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; inclusive workplace with support for disabilities.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
Key responsibilities include:
- Providing friendly and thoughtful service every day
- Developing your team’s capabilities through coaching and training
- Ensuring that the store remains safe, legal, and fully operational
- Supporting your store manager by deputising when they’re not working
- Leading the way when introducing new products and services in your store
- Building relationships and getting involved in your local community
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Support Coordinator - IMMEDIATE START employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator - IMMEDIATE START
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. This preparation will help you respond confidently during the online assessments and interviews, demonstrating your problem-solving skills.
We think you need these skills to ace Customer Support Coordinator - IMMEDIATE START
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences that demonstrate your ability to lead a team and provide excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or team leadership roles. Use specific examples to showcase how you've successfully managed teams or handled challenging situations in a retail environment.
Showcase Your Skills: Make sure to mention key skills that are important for this role, such as communication, problem-solving, and the ability to work flexible hours. Highlight any training or certifications that may be relevant to the position.
Prepare for Online Assessments: Since the application process includes two online assessments, practice similar assessments if possible. This will help you feel more comfortable and confident when completing them as part of your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and helpful service. Prepare examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving skills and empathy.
✨Highlight Leadership Experience
Since the role involves coaching and supervising team members, be ready to discuss any previous leadership or mentoring experiences. Share specific instances where you led a team or took initiative, as this will show your capability to support and develop others.
✨Understand the Company Values
Familiarise yourself with Co-op's values and community focus. During the interview, express how these align with your own values and how you can contribute to fostering an inclusive culture within the store.
✨Be Ready for Shift Flexibility Questions
Given the varied shifts required for this role, be prepared to discuss your availability and flexibility. Think about how you can manage different shift patterns and express your willingness to adapt to the needs of the store.
