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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing while making a difference.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; inclusive workplace with support for disabilities.
Customer Team Leader at Co-op, based in Greenside Garage, Halifax Road, Cullingworth, BD13 5DD.
Contract: 20 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. Responsibilities include:
- Coaching and supervising Customer Team Members
- Deputising for the Store Manager
- Delivering great customer service
- Performing a wide range of tasks around the store like re-stocking shelves and cleaning up spillages
You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key responsibilities:
- Provide friendly and thoughtful service
- Develop your team’s capabilities through coaching and training
- Ensure the store remains safe, legal, and fully operational
- Support your store manager by deputising when they’re not working
- Lead the way when introducing new products and services
- Build relationships and get involved in your local community
- Balance leading and supporting your team while being active on the shop floor
- Flexibility to work a range of different shifts
Benefits include:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands
- ~A pension scheme with up to 10% employer contributions
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues)
- ~Virtual healthcare services for you and your family
- ~24/7 employee assistance service
- ~Rotas shared three weeks in advance and accessible on your phone
- ~Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Support Coordinator - IMMEDIATE START employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator - IMMEDIATE START
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your experience in customer service and team leadership. Think of specific examples where you've successfully led a team or handled challenging situations, as this role requires both leadership and hands-on support.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the role involves varied shifts, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about how you can contribute to Co-op's community plans will show your commitment to their mission and your enthusiasm for the role.
We think you need these skills to ace Customer Support Coordinator - IMMEDIATE START
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or team leadership roles. Use specific examples to demonstrate how you've successfully managed teams or provided excellent customer service.
Showcase Your Skills: Make sure to mention skills that are particularly relevant to this role, such as communication, problem-solving, and the ability to work flexible hours. Highlight any experience you have with training or coaching team members.
Prepare for Online Assessments: Since the application process includes two online assessments, practice similar assessments if possible. This will help you feel more comfortable and confident when completing them as part of your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll be expected to provide friendly and helpful service. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Leadership Qualities
You'll need to lead and support your team while also being hands-on. Think of instances where you've coached or trained others, and be ready to discuss how you can foster an inclusive culture within the team.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Customer Team Leader, such as managing the store, handling HR processes, and ensuring safety. This will show your commitment and understanding of what the job entails.
✨Be Ready for Shift Flexibility
The role requires working varied shifts, including early mornings and late evenings. Be prepared to discuss your availability and willingness to adapt to different schedules, as this is crucial for the position.
