Customer Services Team Leader (Part Time)

Customer Team Leader

Contract: 25 hours per week + regular overtime, permanent, part time 3 or 4 out of 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:

• 36 days holiday
• A pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• A 30% discount on all Co-op products in our stores

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Key Responsibilities:

• Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure that the store remains safe, legal, and fully operational.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
• Balance leading and supporting your team while being active on the shop floor.
• Flexibility to work a range of different shifts.

Benefits:

• ~30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• ~A pension scheme with up to 10% employer contributions.
• ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
• ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
• ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• ~24/7 employee assistance service.
• ~Rotas shared three weeks in advance and accessible on your phone.
• ~Cycle-to-work scheme.

Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments.