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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of an inclusive culture that values your voice and supports your growth.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; supportive environment for personal development and career progression.
Closing date: 24-04-2025
Contract: 24 hours per week + regular overtime, permanent, part time. 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- The flexibility to work a range of different shifts.
Benefits:
- Full, paid training and dedicated support for your personal development and career progression.
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- ~A pension scheme with up to 10% employer contributions.
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~Rotas shared three weeks in advance and accessible on your phone.
- ~Cycle-to-work scheme.
Building an inclusive workplace:
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Services Team Leader (Part Time) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader (Part Time)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working varied shifts, showing that you're adaptable and willing to take on different hours will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can set you apart, as Co-op values community engagement highly in their operations.
We think you need these skills to ace Customer Services Team Leader (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Services Team Leader. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Leadership Skills: Emphasise any previous experience in leadership or team management roles. Provide specific examples of how you've coached or supported team members, as this is crucial for the position.
Showcase Customer Service Experience: Demonstrate your commitment to excellent customer service. Include examples of how you've handled challenging situations or provided thoughtful service in past roles.
Prepare for Online Assessments: Since the application process includes two online assessments, practice similar assessments beforehand. This will help you feel more confident and perform better during the actual assessments.
How to prepare for a job interview at Co-op
✨Show Your Leadership Skills
As a Customer Services Team Leader, you'll be expected to lead and support your team. Be prepared to discuss your previous leadership experiences and how you've successfully coached or supervised others in the past.
✨Demonstrate Customer Service Excellence
Highlight your commitment to providing friendly and helpful service. Share examples of how you've handled challenging customer situations and ensured a positive experience for them.
✨Emphasise Flexibility and Adaptability
The role requires working varied shifts, so it's important to show that you're flexible and can adapt to different situations. Discuss your availability and willingness to take on various tasks around the store.
✨Prepare for Team Development Questions
Expect questions about how you would foster an inclusive culture and develop your team's capabilities. Think of specific strategies or training methods you've used in the past to encourage team growth.
