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- Tasks: Join our team to provide excellent customer service and support in-store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, and a 30% discount on Co-op products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: No specific qualifications required; just a passion for helping others and teamwork.
- Other info: Flexible shifts, full training provided, and commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
We promise to take care of you with support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Your responsibilities will include:
- Providing friendly and thoughtful service – putting customers first in everything you do
- Working together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Ensuring the store is safe and legal – keeping the shelves stocked and making sure prices, dates, and temperatures are all as they should be
- Helping introduce new products and services – making changes feel natural and sharing experiences with your colleagues
- Supporting your local community – getting involved in all kinds of activities and events
Additional benefits include:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Service Consultant (full-time, permanent, home-based) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant (full-time, permanent, home-based)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your teamwork skills. Since the role involves working closely with colleagues, share instances where you've successfully collaborated to solve problems or improve customer experiences.
✨Tip Number 4
Practice answering situational questions that may arise during the online assessments. These could involve handling difficult customer interactions or managing time effectively during busy shifts.
We think you need these skills to ace Customer Service Consultant (full-time, permanent, home-based)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Team Member. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a team and provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Co-op's values. Mention how you can contribute to creating a positive shopping experience and support the local community.
Prepare for Online Assessments: Familiarise yourself with the types of online assessments you may encounter during the application process. Practice situational judgement tests and other relevant assessments to ensure you perform well.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be expected to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to put customers first.
✨Emphasise Teamwork
Collaboration is key in this role. Be ready to discuss experiences where you've worked effectively with colleagues to solve problems or improve customer experiences. Highlighting your teamwork skills will show that you can contribute positively to the store environment.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to fairness and community support. During the interview, express your alignment with these values and how you can contribute to making a positive impact in the local community.
✨Be Ready for Flexibility
The role involves varied shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to different schedules. This shows your commitment to meeting the needs of the business and its customers.
