Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, provide great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Grow your career in a supportive environment while making a positive impact in your community.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available, with rotas shared three weeks in advance.
Contract: 12-16 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings from 6:30am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview. The role will also include working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Provide friendly and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- Flexibility to work a range of different shifts.
Benefits:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- ~A pension scheme with up to 10% employer contributions.
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~Rotas shared three weeks in advance and accessible on your phone.
- ~Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Relationship Coordinator (Part Time) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Coordinator (Part Time)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During your interview, you can demonstrate your understanding of their commitment to fairness and community support, which will show that you're aligned with their mission.
✨Tip Number 2
Prepare to discuss your experience in customer service and team leadership. Think of specific examples where you've successfully led a team or handled challenging situations, as this role requires strong leadership skills.
✨Tip Number 3
Be ready to talk about your flexibility with shifts. Since the role involves varied hours, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Highlight any experience you have in retail or food service, especially in roles that required teamwork and customer interaction. This will help you stand out as someone who can thrive in the fast-paced environment of a Co-op store.
We think you need these skills to ace Customer Relationship Coordinator (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous experience in customer service or team leadership, and include specific examples of how you've contributed to a positive team environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to lead a team. Mention why you want to work at Co-op specifically and how you can contribute to their community-focused values.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and prepared when completing them.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Team Leader. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as coaching team members and delivering excellent customer service.
✨Showcase Your Flexibility
Since the role requires varied shifts, be ready to discuss your availability and willingness to work early mornings, late evenings, and weekends. Highlight any previous experience you have in similar roles that required flexibility.
✨Emphasise Teamwork and Leadership Skills
As a Customer Team Leader, you'll need to lead and support your team. Prepare examples of how you've successfully coached or supervised others in the past, and how you can foster an inclusive culture within the team.
✨Prepare for Situational Questions
Expect questions about how you would handle challenging situations, such as managing difficult customers or ensuring store safety. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
