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- Tasks: Join our team to provide excellent customer service and support store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: No specific qualifications required; just a passion for helping others and teamwork.
- Other info: Flexible shifts, full training provided, and commitment to diversity and inclusion.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
The flexibility to work a range of different shifts includes:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Experience & Operations Associate employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Operations Associate
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the role requires varied shifts, showing that you are adaptable and willing to work different hours will make you stand out.
✨Tip Number 4
Engage with the local community. If you have any experience or involvement in community activities, be sure to mention it. This aligns with Co-op's focus on supporting local initiatives and can set you apart from other candidates.
We think you need these skills to ace Customer Experience & Operations Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Tailor your application to highlight relevant experiences that demonstrate your ability to provide friendly and thoughtful service.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as customer service experience, teamwork, and problem-solving abilities. Use specific examples from your past work or volunteer experiences to illustrate these skills.
Prepare for Online Assessments: As part of the application process, you’ll need to complete two online assessments. Familiarise yourself with the types of questions that may be asked and practice similar assessments to ensure you perform well.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Co-op and how you align with their values of community support and customer care.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be expected to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your commitment to putting customers first.
✨Emphasise Teamwork
Collaboration is key in this role. Be ready to discuss experiences where you've worked effectively with colleagues to solve problems or improve customer experiences. Highlighting your ability to work as part of a team will resonate well with the interviewers.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their focus on community and fairness. During the interview, express how these values align with your own and how you can contribute to making a positive impact in the local community.
✨Be Flexible and Open to Shifts
The role requires varied shifts, including early mornings and late evenings. Show your willingness to adapt to different schedules and discuss any previous experience you have with flexible working hours. This will demonstrate your readiness for the demands of the job.
