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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that puts people first.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: Former The Ship Inn Whitemans Green, Cuckfield, RH17 5BY
Pay: £13.99 per hour
Contract: 25 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you’ll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader (CUCKFIELD) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader (CUCKFIELD)
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused movement.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was in a casual setting. This will help you shine when discussing your passion for people during the interview.
✨Tip Number 3
Be ready to talk about your flexibility and adaptability. The role involves varied shifts, so share any experiences where you've successfully managed changing circumstances or worked under pressure.
✨Tip Number 4
Apply through our website for a smooth process! Completing the assessments on your mobile is quick and easy, and it shows you're tech-savvy and ready to embrace the Co-op way.
We think you need these skills to ace Customer Team Leader (CUCKFIELD)
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for people and leadership.
Show Your Flexibility: Since the role involves varied shifts, highlight your ability to work flexibly. Mention any previous experience where you adapted to changing schedules or led a team in different situations.
Engage with the Community: As a Customer Team Leader, community engagement is key. Share any experiences you have in connecting with local initiatives or charities, as this will show us you understand the importance of being a familiar face in the community.
Keep It Simple: Remember, you don’t need a CV! Just focus on completing our assessments through the website. Keep your answers clear and concise, and make sure to showcase your skills in retail and team management.
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding what the company stands for will help you align your answers with their ethos, showing that you're not just looking for any job, but that you genuinely want to be part of their community-focused movement.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of specific examples from your past experiences where you've successfully led a team or helped someone improve. Be ready to discuss how you can bring that same energy to the Co-op store.
✨Prepare for Shift Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Think about how you can manage early mornings, late evenings, and weekends. Showing that you're adaptable will demonstrate your commitment to the role and the team.
✨Engage with Community Initiatives
The Co-op places a strong emphasis on community engagement. Research any local charities or initiatives the Co-op supports and be ready to discuss how you can contribute. This shows that you’re not just interested in the job, but also in making a positive impact in the community.
