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- Tasks: Lead a team in a fast-paced store, ensuring great service and smooth operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 13 - 14 £ per hour.
Location: Former The Ship Inn Whitemans Green, Cuckfield, RH17 5BY
Pay: £13.99 per hour
Contract: 25 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
A place you’ll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Service Co-ordinator PART TIME (Permanent) in Cuckfield employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator PART TIME (Permanent) in Cuckfield
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and community aligns with what they stand for. It’ll help you connect better during the chat!
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it’s just in a casual setting. Being able to share these stories will make you stand out as a candidate.
✨Tip Number 3
Be ready to discuss your flexibility. Since the role involves varied shifts, showing that you can adapt to different schedules will be a big plus. Mention any past experiences where you’ve had to be flexible.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just complete the assessments on your mobile, and you’re good to go. Let’s get you that job!
We think you need these skills to ace Customer Service Co-ordinator PART TIME (Permanent) in Cuckfield
Some tips for your application 🫡
Keep it Simple: When filling out your application, keep your answers clear and straightforward. We want to see your personality shine through, so don’t overthink it – just be yourself!
Show Your Passion: Make sure to express your enthusiasm for the role and the Co-op community. We love candidates who are excited about helping others and making a difference in their local area.
Be Specific: Use specific examples from your past experiences to highlight your skills. Whether it’s teamwork or customer service, we want to know how you’ve made an impact before!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just complete the assessments, and you’re on your way to joining our team!
How to prepare for a job interview at Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role is all about people, be ready to discuss your experience in motivating and coaching others. Think of examples where you've successfully led a team or provided excellent customer service. Highlighting your passion for people will resonate well with the interviewers.
✨Flexibility is Key
Since the job involves varied shifts, be prepared to discuss your availability and willingness to work different hours, including weekends and late evenings. Showing that you're adaptable will demonstrate your commitment to the role and the team.
✨Engage with Co-op Values
Research Co-op's values and how they prioritise community engagement and member support. Be ready to share your thoughts on why these values matter to you and how you can contribute to them as a Customer Team Leader. This will show that you're aligned with their mission and ready to be part of their movement.
