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- Tasks: Join our team to provide excellent customer service and support store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: Must be 18 or over; no prior experience needed as full training is provided.
- Other info: Flexible shifts, inclusive workplace, and support for personal development.
Customer Team Member 30 per hour Contract: 12 hours per week + regular overtime, permanent, part time Early mornings (store opening). Full, paid training provided. You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
The flexibility to work a range of different shifts:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Community Associate (Permanent) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate (Permanent)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your teamwork skills. Since you'll be working closely with colleagues, share experiences where you've successfully collaborated to solve problems or improve customer experiences.
✨Tip Number 4
Practice answering situational questions related to safety and compliance. Given the importance of keeping the store safe and legal, showing that you understand these responsibilities will set you apart from other candidates.
We think you need these skills to ace Community Associate (Permanent)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Community Associate at Co-op. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role focuses on providing great service, emphasise any previous customer service experience you have. Use specific examples to demonstrate how you've successfully handled customer queries or contributed to a positive shopping experience.
Show Your Team Spirit: Co-op values teamwork, so make sure to mention any experiences where you've worked collaboratively with others. Highlight how you supported colleagues in achieving common goals or solving problems together.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Familiarise yourself with the types of questions that may be asked and practice any relevant skills to ensure you're well-prepared.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Community Associate, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to respond to queries and create a positive shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration, so be ready to discuss how you work well in a team. Share experiences where you've supported colleagues or contributed to a group effort, especially in problem-solving situations.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, particularly their commitment to community and inclusivity. Showing that you align with these values can set you apart from other candidates.
✨Prepare for the Assessments
Since the application process includes online assessments, practice similar tests beforehand. This will help you feel more confident and perform better during the actual assessments.
