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- Tasks: Join our team as a Customer Team Member, providing friendly service and supporting store operations.
- Company: Co-op has been dedicated to fairness and community support for over 175 years.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and a pension with up to 10% employer contribution.
- Why this job: Be part of a supportive team that values your wellbeing and offers career development opportunities.
- Qualifications: We seek individuals with great people skills and a genuine care for customers.
- Other info: Flexible shifts available, with full training provided and no CV needed to apply!
Closing date: 18-03-2025
Location: 35 - 37 High Street, Lindfield, RH16 2HJ
Pay: £12.00 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Co-op Service Assistant (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Co-op Service Assistant (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand their commitment to fairness and community support can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role requires varied shifts, showing that you're adaptable and willing to work different times will be a big plus.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can give you insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Co-op Service Assistant (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Co-op Service Assistant position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Customer Service Skills: Since this role focuses on providing excellent customer service, make sure to emphasise any relevant experience you have in this area. Use specific examples that demonstrate your ability to build positive relationships with customers and colleagues.
Show Flexibility: The job requires working varied shifts, so it's important to express your flexibility in your application. Mention your willingness to work early mornings, late evenings, and weekends as needed.
Complete Online Assessments: Be prepared to complete two online assessments as part of the application process. Set aside around 20 minutes to focus on these tests, ensuring you provide thoughtful and accurate responses.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
Co-op values collaboration, so be sure to share experiences where you've worked effectively with others. Discuss how you support colleagues and contribute to a positive team environment, as this will resonate well with the interviewers.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, express your willingness to work different hours, including early mornings and late evenings. This shows that you're adaptable and committed to meeting the store's needs.
✨Embrace Change and Problem Solving
Co-op is looking for candidates who have a positive approach to change. Prepare to discuss how you've adapted to new situations or solved problems in previous roles, showcasing your ability to thrive in a dynamic environment.
