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- Tasks: Join our team as a Customer Team Member, providing excellent service and support to customers.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a generous discount on products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible shifts, full training provided, and commitment to diversity and inclusion.
Customer Team Member
Contract: 24 hours per week + regular overtime, permanent, part time
5 to 7 varied shifts including early mornings (store opening), late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Client Advisor - Part Time/Weekends employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Part Time/Weekends
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the job requires varied shifts including weekends and early mornings, showing that you're adaptable and willing to work these hours will be a big plus.
✨Tip Number 4
Engage with Co-op's social media and community events. This not only shows your interest in the company but also gives you insights into their operations and customer interactions, which can be beneficial during your interview.
We think you need these skills to ace Client Advisor - Part Time/Weekends
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Client Advisor. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a team and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the Co-op's values. Mention specific examples of how you have provided friendly and thoughtful service in past roles.
Prepare for Online Assessments: Familiarise yourself with the types of online assessments you will need to complete as part of the application process. Practice situational judgement tests and other relevant assessments to improve your chances of success.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Client Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to respond to queries and create a positive shopping experience.
✨Demonstrate Teamwork
This role requires working closely with colleagues. During the interview, discuss instances where you've successfully collaborated with others to solve problems or improve service. Emphasise your commitment to making everyone's day better.
✨Be Flexible with Availability
The job involves varied shifts, including weekends and early mornings. Make sure to express your flexibility and willingness to work different hours. This shows that you're adaptable and ready to meet the store's needs.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their focus on community and inclusivity. Be ready to discuss how you can contribute to these values in your role as a Customer Team Member.
