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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 11 - 14 £ per hour.
As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events.
Requirements:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Contract: 20 hours per week + regular overtime, permanent contract, part time.
Working pattern: 6am to 10am, including weekends. Role will also include working in our in-store bakery.
Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream - a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
Customer Team Member in Chesterton employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Chesterton
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into that interview, show us how your vibe matches our friendly, community-focused approach. We want to see that you genuinely care about customers and colleagues alike.
✨Tip Number 2
Practice your people skills! Role-play with a mate or in front of the mirror. Think about how you'd handle customer queries or support your team. We love seeing candidates who can build positive relationships effortlessly.
✨Tip Number 3
Be ready to talk about flexibility! We need team members who can adapt to different shifts and tasks. Share examples of how you've tackled change or solved problems in the past – it’ll show us you’re the right fit for our dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just be yourself and let us know why you’d be a great addition to our team. We can’t wait to meet you!
We think you need these skills to ace Customer Team Member in Chesterton
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and being part of a team.
Highlight Your People Skills: Since this role is all about great service and building relationships, make sure to mention any experience you have in customer service or teamwork. Share specific examples that showcase your ability to connect with others!
Show Your Flexibility: We love a can-do attitude! If you’re open to working different shifts or taking on various tasks, let us know. It shows you’re adaptable and ready to jump in wherever needed.
Apply Through Our Website: Remember, applying is super easy! Just head over to our website and fill out the application form. No CV needed, so it’s quick and straightforward. We can’t wait to hear from you!
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles through your past experiences.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've built positive relationships with customers or colleagues in previous roles. This will show that you can provide the friendly service Co-op prides itself on.
✨Be Ready for Change
Co-op values a positive approach to change, so be prepared to discuss how you've adapted to new situations or solved problems in the past. Think of specific instances where you’ve successfully navigated change and how it benefited your team or customers.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, community involvement, or training opportunities. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
