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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 10 - 15 £ per hour.
Location: 2a Eccles Road, Chapel-en-le-Frith, SK23 0EZ
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview.
Role includes working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. We will look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we have focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Friendly and thoughtful service – you will put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events.
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream – a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Chapel en le Frith employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Chapel en le Frith
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you can fit into our friendly team, so show us that you understand what makes us tick!
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you'll be interacting with customers all day. Think about how you can make their shopping experience better and be ready to share examples during your chat with us.
✨Tip Number 3
Be flexible with your availability. We have varied shifts, so let us know when you're free to work. Showing that you're adaptable will definitely give you an edge in the selection process!
✨Tip Number 4
Apply through our website for a quick and easy process—no CV needed! Just use your mobile device and get started. We can't wait to see your application!
We think you need these skills to ace Customer Team Member in Chapel en le Frith
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to customer service. Whether it’s your ability to solve problems or your knack for building relationships, we want to know what makes you a great fit for our team!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your application straightforward. Answer the questions clearly and concisely, and don’t overthink it – just be honest!
Check Your Availability: Remember, the role involves varied shifts including early mornings and late evenings. Be clear about your availability in your application, so we can find the best fit for both you and the team!
How to prepare for a job interview at Co-op
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community and customer service, as this will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past to demonstrate your great people skills.
✨Flexibility is Key
Be ready to discuss your availability for varied shifts, including early mornings and late evenings. Highlight your flexibility and willingness to adapt to the store's needs, as this is crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you've gone above and beyond for a customer or worked collaboratively with a team to solve an issue.
