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- Tasks: Support HR queries and processes while delivering excellent customer service.
- Company: Join Co-op, a diverse organisation focused on providing value to member-owners.
- Benefits: Enjoy 30% off products, annual bonuses, 28 days holiday, and a subsidised gym.
- Why this job: Great opportunity to develop your HR career in a supportive and inclusive environment.
- Qualifications: Attention to detail, strong communication skills, and basic Microsoft Excel knowledge required.
- Other info: Hybrid working model with a fixed-term contract until August 2026.
The predicted salary is between 20400 - 30600 £ per year.
Business Services Adviser
Up to £25,500 plus great benefits (Work Level 6C)
Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and the office at least once a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).
Fixed-term contract until the end of August 2026
#StepUp – this role is a great opportunity for colleagues in front-line and entry level support centre roles to use their transferrable skills and progress their career at Co-op
We’re looking for a Business Services Adviser to join the Business Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.
As a Business Services Adviser, you’ll be part of our busy team, where you’ll be a main contact for HR queries. You’ll need to be dedicated to providing great customer service, your priority will be to respond in a timely and understanding way to queries from colleagues and other internal partners. If you can bring us the attention to detail and great communications skills we need, we can offer you the chance to learn, grow and develop your career in HR.
What you’ll do
• Handle a wide range of queries around all aspects of HR and benefits
• Support HR processes, making sure they’re administered accurately
• Demonstrate customer focus by taking ownership of queries and securing the right outcomes
• Respond to colleague queries within our agreed SLAs (Service-level Agreement)
• Work on different projects as required
• Check shared inboxes and respond to emails in a timely and appropriate way
This role would suit people who have
• Great attention to detail with the ability to prioritise work
• The ability to look for ways to continuously improve the way we do things
• Excellent communication skills with the ability to deliver great customer services
• Experience of building strong working relationships
• Basic Microsoft Excel skills
Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn
Building a diverse environment
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing
Please note that we may close applications for this role early.
As part of your application, you\’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you\’re a current Co-op colleague, this does not need to be completed.
#CBS
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Business Services Adviser employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Adviser
✨Tip Number 1
Familiarise yourself with the Co-op's values and mission. Understanding how the Business Services Adviser role contributes to the overall vision of 'co-operating to build more value for member-owners' will help you align your responses during interviews and discussions.
✨Tip Number 2
Brush up on your HR knowledge, especially around common queries and processes. Being able to demonstrate your understanding of HR functions and how they impact employee experience will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled queries or resolved issues in previous roles. This will highlight your ability to take ownership and deliver great outcomes.
✨Tip Number 4
Network with current or former Co-op employees if possible. They can provide insights into the company culture and expectations for the Business Services Adviser role, which can be invaluable during your application process.
We think you need these skills to ace Business Services Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Business Services Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and HR-related roles. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Co-op's mission. Provide specific examples of how you've successfully handled HR queries or provided excellent customer service in the past.
Prepare for the Online Assessment: Since an online assessment is part of the application process, practice common assessment types such as situational judgement tests or numerical reasoning. This will help you feel more confident and perform better during the assessment.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Services Adviser. Be prepared to discuss how your skills and experiences align with the requirements, especially in handling HR queries and providing excellent customer service.
✨Showcase Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, particularly in resolving queries or building relationships with colleagues.
✨Demonstrate Attention to Detail
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in your work, especially when supporting HR processes. Share specific instances where your meticulousness made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer focus. Think of situations where you had to take ownership of a query or improve a process, and be ready to explain your thought process and outcomes.
