As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do
Own the day-to-day running of the store by leading the team on your shift
Motivate, coach, and support your team to deliver great service and efficient operations
Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
Support store performance through merchandising, stock accuracy, and HR processes
Champion Co-op through community engagement and membership growth
What you’ll bring
We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring
Passion for people and leadership
The ability to work flexibly and lead by example
Skills in retail, merchandising, or team management (experience not essential)
Pay: £14.48 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: 2pm to 10pm, with flexible availability across the week to include at least 1 weekend shift. We’re happy to discuss additional availability further at interview.
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
Full training and career development resources
30% discount on Co-op products in store
Flexible access to your pay as you earn it
Up to 10% pension contributions36 days of holiday (pro-rata, including
Customer Team Leader in Burley in Wharfedale employer: Co-op
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