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- Tasks: Lead a team to deliver great service and manage daily store operations.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and career development resources.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent support and growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: 54 London Road, Bromley, BR1 3RE
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age‑related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
Why Co‑op?
At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life's big moments
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15‑20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Bromley employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Bromley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Co-op and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Think about how your passion for people and leadership can shine through in your answers.
✨Tip Number 3
Be ready to share your experiences! Even if you don’t have direct retail experience, think about times when you've led a team or helped someone out. Those stories can really make you stand out!
✨Tip Number 4
Apply through our website! It’s super easy to complete the assessments on your mobile, and you won’t need a CV. Plus, it shows you’re tech-savvy and ready to embrace the Co-op way!
We think you need these skills to ace Customer Team Leader in Bromley
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we're looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role. It’ll make a big difference!
Take Your Time with Assessments: The online assessments are your chance to showcase your abilities. Don’t rush through them; take your time to think about your answers and demonstrate your potential as a leader.
Apply Through Our Website: We’ve made it super easy to apply directly from your mobile! Just head over to our website, complete the assessments, and you’re good to go. No CV needed, so why wait?
How to prepare for a job interview at Co-op
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community engagement and how they operate as a member-owned business. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Show Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've successfully led a group or helped someone improve. Be ready to share these stories during the interview to demonstrate your leadership potential.
✨Be Ready for Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability and how you can adapt to different working hours. Highlight your willingness to work early mornings, late evenings, and weekends, as this shows your commitment to the role and the team.
✨Engage with Community Focus
Co-op places a strong emphasis on community involvement. Think about how you can contribute to local initiatives or support membership growth. Bring up any relevant experiences or ideas during your interview to showcase your passion for community engagement and how you can champion Co-op's values.
