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- Tasks: Manage cases with empathy, guiding customers through legal processes during tough times.
- Company: Join Co-op Legal Services, a supportive and growing team.
- Benefits: Competitive salary, performance incentives, pension contributions, and 28 days holiday.
- Why this job: Make a real difference in people's lives while building a rewarding legal career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided; hybrid working options available after initial training.
The predicted salary is between 22000 - 26000 £ per year.
£26,000 - £30,000 plus performance-based incentive scheme after probation, with excellent benefits and progression opportunities.
Monday-Friday, 37.5 hours. Manchester, Stratford-Upon-Avon, Bristol, Sheffield – You’ll complete your 6-month training at one of our offices, then you’ll have the option to work in a hybrid way.
We’re looking for case managers to join our Co-op Legal Services probate team. You don’t need legal experience for this role, as we’ll provide full training to get you up to speed. All you need is experience in customer service, which can come from a wide range of industries.
If you’re looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. We can offer you the exciting opportunity to build a rewarding legal career with us.
Why this job matters
In this role, you’ll be there for our customers during one of life’s most difficult moments following a bereavement. You’ll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you’ll help make a tough time a little easier.
What you’ll do
- Take ownership of your own caseload, working towards clear targets while staying focused on delivering the best outcomes for our customers.
- Be supported by the latest technologies, including AI, to assist you in the management of files.
- Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances.
- Use a case management system to manage your work, making sure it’s always accurate and up to date.
- Engage with third parties, in particular financial institutions and government bodies.
- Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions.
What you’ll bring
- Experience in delivering high-quality customer service involving regular client communication and resolving queries gained from any industry (e.g. retail, telephony, recruitment, insurance, finance etc.).
- Excellent customer service skills with the ability to put the customer’s interests at the heart of what you do.
- IT proficiency with the ability to learn new systems quickly.
- Great organisational skills; you’re able to manage your own workload and prioritise in a fast-paced environment.
- Great verbal and written communication skills with the confidence to speak to clients on the phone.
- Resilience with the ability to stay focused when things get busy and always maintaining a strong attention to detail.
Why Co-op?
- A pension with up to 10% employer contributions.
- Incentive scheme up to 10% after probation depending on performance.
- 28 days holiday.
Case Manager in Manchester employer: Co-op Insurance
Contact Detail:
Co-op Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the legal field. A personal recommendation can go a long way in landing that Case Manager role.
✨Tip Number 2
Prepare for the interview by researching common questions and practising your responses. Think about how your customer service experience translates to the empathetic approach needed in this role. We want you to shine!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed workloads in fast-paced environments. This will demonstrate your ability to handle a caseload effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Case Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Your Empathy: Since this role involves supporting customers during tough times, it’s important to convey your empathetic approach in your application. Share examples of how you've helped others in difficult situations, as this will resonate with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Co-op Insurance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Case Manager role. Familiarise yourself with the responsibilities, especially around customer service and case management. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Empathy
Since this role involves supporting customers during difficult times, be prepared to discuss how you've handled sensitive situations in the past. Share specific examples that highlight your ability to communicate with empathy and care.
✨Demonstrate Your Organisational Skills
The job requires great organisational skills, so think of instances where you successfully managed multiple tasks or cases. Be ready to explain your methods for prioritising work and ensuring accuracy, especially when under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or how technology is used in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
