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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Location: 6 Market Place, Wymondham, NR18 0AJ
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: Thursday and Sunday, 3pm-10pm, and Saturday 6pm-10pm, to be discussed at interview
Full, paid training provided.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you will do:
- Friendly and thoughtful service - put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
- Work together to make everyone’s day better - support your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and ensure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Wymondham employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Wymondham
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with us during the interview, show that you understand what we stand for. It’s all about community and customer care, so share your thoughts on how you can contribute to that vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, think of examples from your past where you’ve gone above and beyond for someone. We love hearing about those moments!
✨Tip Number 3
Be flexible and open-minded! We appreciate candidates who can adapt to different shifts and changes in the store. Let us know you’re ready to roll with whatever comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and let your personality shine through in the assessments. We can’t wait to meet you!
We think you need these skills to ace Customer Team Member in Wymondham
Some tips for your application 🫡
Keep it Simple: When applying, remember that you don’t need a CV! Just focus on filling out the application form clearly and concisely. We want to see your personality shine through!
Show Your Customer Skills: Highlight any experience you have in customer service or teamwork. We love candidates who can demonstrate their ability to connect with customers and work well with others.
Be Yourself: Don’t be afraid to let your true self come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our friendly team.
Apply Online: Make sure to apply through our website for a smooth process. It’s quick and easy, and you’ll be one step closer to joining our amazing team at Co-op!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your commitment to these principles during the interview.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or colleagues in the past. Think about times when you went above and beyond to help someone out!
✨Be Ready for Change
Co-op values flexibility and a positive approach to change. Be prepared to discuss how you've adapted to new situations or solved problems in previous roles. This will show that you're ready to embrace the dynamic environment of the store.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, community involvement, or training opportunities. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
