Customer Team Member in Worcester

Location: 46 Ombersley Road, Worcester, WR3 7EU

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full paid training provided

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:

• 31 days holiday
• A pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• A 30% discount on all Co-op products in our stores

As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you will do:

• Friendly and thoughtful service – putting customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keeping the shelves stocked and ensuring prices, dates, and temperatures are all as they should be
• Help introduce new products and services – making changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – getting involved in all kinds of activities and events!

This job would suit people who have:

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace:

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.

As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.