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- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 36 days holiday.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: Newbury Road Hermitage, Thatcham, RG18 9TD
Pay: £13.99 per hour
Contract: 16-39 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
- You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.
- You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.
- Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you’ll bring
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life’s big moments.
A place you’ll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Thatcham employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Thatcham
✨Tip Number 1
Get to know the Co-op values and culture! When you’re preparing for your interview, think about how your personal values align with what Co-op stands for. This will help you show that you’re not just looking for any job, but that you genuinely want to be part of their community-focused mission.
✨Tip Number 2
Practice your leadership skills! As a Customer Team Leader, you’ll need to motivate and support your team. Think of examples from your past experiences where you’ve led a group or helped someone out. This will give you solid stories to share during your interview.
✨Tip Number 3
Be ready for those assessments! Co-op has a straightforward application process, so make sure you set aside some time to complete the online assessments. They’re designed to see how you’d fit into the role, so take them seriously and show your best self!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of questions ready about the team or the store’s community involvement. This shows you’re genuinely interested in the role and helps you figure out if it’s the right fit for you too.
We think you need these skills to ace Customer Team Leader in Thatcham
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we’re looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role. It’s all about showing us why you’d be a great fit!
Keep it Clear and Concise: While we love a good story, keep your responses focused and to the point. This helps us get a clear picture of your qualifications without wading through too much info.
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile! Just head over to our website, complete the assessments, and you’re good to go—no CV needed!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to understand the Co-op's values and mission. This will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you genuinely want to be part of their community-focused movement.
✨Show Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a group or helped someone improve. This will demonstrate your ability to inspire others and manage a team effectively.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations in the store, like dealing with a difficult customer or managing stock levels. Think through potential scenarios beforehand and have clear, concise responses ready to showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they engage with the community. This shows your interest in the role and helps you determine if it's the right fit for you.
