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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, a pension scheme, and a 30% discount on all products.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
- Other info: Flexible shifts, full training provided, and excellent career growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: Bryn Road Bryn Mill, Swansea, SA2 0AU
Pay: £13.99 per hour
Contract: 16 hours per week regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team, coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback
This job would suit people who have:
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem‑solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream-a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday
Customer Team Leader in Swansea employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Swansea
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so show us you understand what makes us tick!
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll be interacting with customers and colleagues all day. Think of examples where you've provided great service or led a team.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. We have varied hours, so let us know how you can adapt to meet the needs of the store and support your team.
✨Tip Number 4
Apply through our website for a quick and easy process—no CV needed! We’re excited to see your application and help you kickstart your career with us.
We think you need these skills to ace Customer Team Leader in Swansea
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Highlight Your Experience: Make sure to mention any relevant experience you have, especially in customer service or leadership roles. We love seeing how you've made a difference in previous jobs, so share those stories with us!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth process. It’s quick and easy, and you won’t need a CV! Just follow the prompts and let us know why you’d be a fantastic Customer Team Leader.
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for a job, but that you genuinely care about their ethos.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to build positive relationships with both customers and colleagues. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. This will show that you have the people skills necessary for the role.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability openly. Think about your flexibility and how you can accommodate different working hours. This shows that you're committed and ready to step up when needed.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they support employee wellbeing. This not only shows your interest in the role but also helps you gauge if Co-op is the right fit for you.
