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- Tasks: Provide friendly service, support colleagues, and ensure a safe shopping environment.
- Company: Join the Co-op, a community-focused retailer with a rich history.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 12 - 16 £ per hour.
Location: 137-145 Buchanan Street Balfron, Balfron, G63 0TF
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you will do:
- Friendly and thoughtful service - putting customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keeping the shelves stocked and ensuring prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - making changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - getting involved in all kinds of activities and events.
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member in Stirling employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Stirling
✨Tip Number 1
Get to know the Co-op values! Before your interview, take some time to understand what makes Co-op unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you'll be interacting with customers all day. Try role-playing with a friend or family member to get comfortable with common customer scenarios and how to handle them.
✨Tip Number 3
Be flexible and open-minded! The job involves varied shifts, so highlight your willingness to adapt to different schedules during your interview. It shows you're ready to jump in wherever needed!
✨Tip Number 4
Apply through our website! It's super easy and you won't need a CV. Just follow the prompts and make sure to showcase your enthusiasm for the role. We can't wait to see your application!
We think you need these skills to ace Customer Team Member in Stirling
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to being a Customer Team Member. Whether it’s great people skills or a knack for problem-solving, we want to know what makes you a perfect fit!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your answers clear and concise. Focus on what matters most and make it easy for us to see why you’d be a great addition to our team.
Check Your Availability: Remember, the role involves varied shifts including early mornings and weekends. Be honest about your availability in the application so we can find the best fit for both you and us!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the conversation.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will show that you have the great people skills they're looking for.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to different working hours, as this is crucial for the position.
✨Prepare for the Online Assessments
Don't forget about the two online assessments you'll need to complete as part of the application process. Set aside some quiet time to focus on these, as they are an important step in showcasing your suitability for the role.
