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- Tasks: Provide friendly service, support customers, and help keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 12 - 16 £ per hour.
Location: 14 - 18 The Oval Pin, Stevenage, SG1 5RB
Pay: £12.60 per hour
Contract: 14 hours per week + regular overtime, permanent contract, part time
Working pattern: Sunday 7am to 2pm, Wednesday 6:15am to 1:15pm. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we have focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Friendly and thoughtful service - you will put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Stevenage employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Stevenage
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with the team or during your assessments, sprinkle in how you align with their focus on community and customer care. It shows you’re not just looking for any job, but you genuinely want to be part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing scenarios with friends or family. Think about how you’d handle different customer queries or situations to show off your great people skills during the interview.
✨Tip Number 3
Be flexible and ready to adapt! The job description mentions a variety of tasks and shifts, so highlight your willingness to take on different roles and work at various times. This will make you stand out as a candidate who’s ready to jump in wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts, complete the online assessments, and you’ll be one step closer to joining the Co-op family!
We think you need these skills to ace Customer Team Member in Stevenage
Some tips for your application 🫡
Keep it Simple: When applying, remember that you don’t need a CV! Just focus on filling out the application form clearly and concisely. We want to see your personality shine through!
Show Your Customer Skills: Since this role is all about customer service, make sure to highlight any experience you have in dealing with customers. We love seeing how you can make someone's day better!
Be Yourself: Don’t be afraid to let your true self come through in your application. We’re looking for genuine people who care about our customers and community, so show us what makes you unique!
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s quick and easy, and you’ll get all the info you need right there!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the conversation.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will show that you have the great people skills they're looking for.
✨Be Ready for Practical Scenarios
Expect questions that might involve real-life scenarios you could face on the job, like handling a difficult customer or managing stock levels. Think through how you'd approach these situations and be ready to share your thought process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or community involvement. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
