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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 31 days holiday, a pension scheme, and 30% discount on products.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 12 - 16 £ per hour.
Location: 38-40 Constable Road Gleadless, Sheffield, S14 1BA
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) Monday to Saturday, to be discussed at interview. This role will include work on our Post Office Counters.
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we have focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Friendly and thoughtful service - you will put customers first in everything you do: responding to queries, championing Co-op products and Membership, supporting tasks on the post office counter, and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and ensure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events.
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co-op?
- % discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream - a money management app giving you access to a percentage of your pay as you earn it.
- Days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member in Somerset employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Somerset
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see that you genuinely care about customers and community, so be ready to share how you can contribute to that vibe!
✨Tip Number 2
Practice your people skills! Think of examples where you've gone above and beyond for customers or worked well in a team. We love seeing candidates who can build positive relationships.
✨Tip Number 3
Be flexible with your availability. Since the role involves varied shifts, showing that you're open to different working hours can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Just make sure to complete those online assessments as they’re part of the process. We can't wait to see your application!
We think you need these skills to ace Customer Team Member in Somerset
Some tips for your application 🫡
Keep it Friendly: When you're filling out your application, remember to keep your tone friendly and approachable. We want to see your personality shine through, so don’t be afraid to show us how you’d connect with our customers!
Highlight Your People Skills: Make sure to mention any experience you have in customer service or teamwork. We’re all about building positive relationships here at Co-op, so let us know how you’ve done that in the past!
Be Flexible: Since the role involves varied shifts, it’s a good idea to express your flexibility in your application. Let us know that you’re open to working different hours and adapting to the needs of the store.
Apply Through Our Website: Don’t forget, you can apply directly through our website using your mobile device! It’s super easy and you won’t need a CV, so take a few minutes to get your application in and join our amazing team!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the conversation.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will show that you genuinely care about customer needs and teamwork.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to different working hours, as this is crucial for the position.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face on the job, like handling a difficult customer or restocking shelves efficiently. Practising your responses to these situations can help you feel more confident and ready to impress during the interview.
