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- Tasks: Provide friendly service, support colleagues, and keep the store safe and stocked.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 10 - 15 £ per hour.
Location: 115 - 117 High Street, Selkirk, TD7 4JX
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we have focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Friendly and thoughtful service - you will put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events.
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream - a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
Recruitment process:
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Selkirk employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Selkirk
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with us during the interview, show how your own values align with what we stand for. It’s all about making things fairer and supporting our community.
✨Tip Number 2
Be ready to share your people skills! We love candidates who can build positive relationships, so think of examples where you’ve gone above and beyond for customers or colleagues.
✨Tip Number 3
Flexibility is key! Since the role involves varied shifts, let us know about your availability and how you can adapt to different working hours. It shows you’re committed and ready to jump in!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just follow the prompts, and you’ll be on your way to joining our friendly team in no time.
We think you need these skills to ace Customer Team Member in Selkirk
Some tips for your application 🫡
Keep it Simple: When applying, remember that you don’t need a CV! Just focus on filling out the application form clearly and concisely. We want to see your personality shine through!
Show Your Customer Focus: As a Customer Team Member, your ability to connect with customers is key. Use the application to highlight any previous experience or skills that showcase your people skills and customer service mindset.
Be Flexible: We love a can-do attitude! Mention your availability for varied shifts, including early mornings and late evenings. It shows us you’re ready to jump in and help out whenever needed.
Apply Through Our Website: Make sure to apply directly through our website for a smooth process. It’s quick and easy, and we’ll get your application in front of the right people in no time!
How to prepare for a job interview at Co-op Group
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community and customer service, as this will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your ability to build positive relationships.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to work early mornings, late evenings, and weekends, as this shows you're committed to the job.
✨Emphasise Your Problem-Solving Skills
Co-op values a positive approach to change and problem-solving. Think of specific instances where you've tackled challenges effectively, whether in a previous job or in everyday situations, and share these during your interview.
