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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Location: 216 Middlewich Road, Sandbach, CW11 3EJ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Sandbach employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Sandbach
✨Tip Number 1
Get to know the Co-op values! When you’re preparing for your interview, think about how you can demonstrate that you share their commitment to community and customer service. We want to see your passion for helping others shine through!
✨Tip Number 2
Practice makes perfect! Before your interview, try doing a mock interview with a friend or family member. This will help you feel more confident when discussing your people skills and how you can contribute to the team.
✨Tip Number 3
Be ready to talk about flexibility! Since the role involves varied shifts, be prepared to discuss your availability and how you can adapt to different working hours. Show us that you’re up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and make sure to complete those online assessments – they’re a key part of the process!
We think you need these skills to ace Customer Team Member in Sandbach
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to the role. Whether it’s great people skills or a knack for problem-solving, we want to know what makes you a great fit for our team!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your application straightforward and to the point. Focus on what matters most and make it easy for us to see why you’d be a fantastic Customer Team Member.
Check Your Availability: Remember, the role involves varied shifts including early mornings and late evenings. Be clear about your availability in your application so we can find the best fit for both you and the team!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to understand the values and mission of Co-op. They focus on fairness and community, so think about how you can demonstrate your commitment to these principles during your conversation.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or resolved conflicts in the past. This will show that you can build positive relationships, which is key for this role.
✨Be Ready for Shift Flexibility
Since the job involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work early mornings, late evenings, and weekends, as this will demonstrate your commitment to the role.
✨Engage with Community Initiatives
Co-op values community involvement, so think about any local activities or events you've participated in. Share these experiences during your interview to show that you're not just about the job, but also about making a positive impact in the community.
