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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join the Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy 30% discount, flexible shifts, full training, and a pension scheme.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills, organisational abilities, and a passion for customer service.
- Other info: Flexible hours, supportive environment, and opportunities for career progression.
Customer Team Leader
Location: Crown Mead, Hanham Road, Wimborne, BH21 1ED
Pay: £13.99 per hour
Contract: 15 hours per week + regular overtime, permanent, part time
Working pattern: 2pm – 10pm Tuesday and Saturday, to be discussed at interview
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you\’ll need to authorise age-related sales.
About the Role
We\’re looking for Customer Team Leaders to join our team at Co-op. As a Customer Team Leader, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
Responsibilities
- Friendly and thoughtful service – you\’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team\’s capabilities through coaching and training, fostering an inclusive culture where everyone\’s voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they\’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
Requirements
This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Benefits
Why Co-op? We offer:
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Diversity and Inclusion
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
We\’re part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We\’ll ask whether you\’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we\’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Retail Supervisor employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Co-op's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll need to build relationships with both customers and colleagues. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Be ready to showcase your leadership abilities! Think of examples from your past experiences where you've led a team or handled a challenging situation. This will demonstrate your capability to support and develop your team.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t even need a CV. Just follow the prompts and make sure to highlight your customer service experience and any relevant skills that match the role.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Highlight Relevant Experience: Make sure to mention any previous experience in retail or leadership roles. We love seeing how you've handled customer interactions or led a team, as it shows us you're ready to step into the Customer Team Leader position.
Keep It Clear and Concise: While we want to know all about you, it's important to keep your application clear and to the point. Use bullet points if you can, and make sure your key skills and experiences stand out!
Apply Through Our Website: Remember, the easiest way to apply is through our website! It’s super straightforward, and you won’t even need a CV. Just follow the prompts, and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Team Leader. Familiarise yourself with the key tasks like coaching team members, managing stock accuracy, and delivering great customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to build positive relationships with both customers and colleagues. Prepare examples from your past experiences where you've successfully led a team or resolved a customer issue. This will demonstrate your ability to connect with others and handle challenging situations.
✨Emphasise Your Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability during the interview. Highlight any previous experience where you've adapted to changing schedules or taken on different roles within a team. This shows that you're willing to roll up your sleeves and support the store whenever needed.
✨Prepare Questions for Them
Interviews are a two-way street! Think of some thoughtful questions to ask about the team culture, training opportunities, or how they implement community plans. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
