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- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join Co-op, a member-owned organisation focused on people and communities.
- Benefits: Enjoy 30% discount, flexible pay, 36 days holiday, and career development.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with support for all applicants.
The predicted salary is between 13 - 16 £ per hour.
Location: 99 Eastgate, Pickering, YO18 7DW
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: 1:30pm to 10pm, twice a week including weekends
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales
As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life's big moments
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15‑20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Pickering employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Pickering
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’ll help you connect better with the team during your chat!
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it’s just in a casual setting. Being able to share these stories will make you stand out as a Customer Team Leader.
✨Tip Number 3
Don’t forget to highlight your community engagement! Co-op loves candidates who are involved in their local areas. Share any experiences you have with community projects or charities to show you’re a perfect fit.
✨Tip Number 4
Apply through our website for a smooth process! You won’t need a CV, just complete the assessments on your mobile. It’s quick and easy, so why not give it a go? We’re excited to see your application!
We think you need these skills to ace Customer Team Leader in Pickering
Some tips for your application 🫡
Keep it Simple: When filling out your application, keep your answers clear and straightforward. We want to see your personality shine through, so don’t overthink it!
Show Your Passion: Make sure to express your enthusiasm for the role of Customer Team Leader. We love candidates who are excited about helping their community and leading a team!
Be Yourself: Don’t be afraid to let your true self come through in your application. We value authenticity and want to know what makes you unique!
Apply Through Our Website: Remember, applying through our website is super easy! You won’t need a CV, just complete our assessments and you’re good to go. We can’t wait to hear from you!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member ownership will help you align your answers with what they stand for.
✨Show Your Leadership Skills
As a Customer Team Leader, you'll need to demonstrate your ability to motivate and support a team. Prepare examples from your past experiences where you've successfully led a group or resolved conflicts, even if it's from a non-retail background.
✨Be Ready for Hands-On Questions
Expect questions about how you'd handle day-to-day operations on the shop floor. Think about scenarios where you had to manage stock, assist customers, or deal with unexpected challenges, and be ready to share those stories.
✨Engage with Community Focus
Since community engagement is key for this role, come prepared with ideas on how you could connect with local charities or enhance customer relationships. This shows your passion for the role and your understanding of its importance.
