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- Tasks: Lead a team in a fast-paced Co-op store and deliver essential services.
- Company: Join the Co-op, a member-owned business that values community.
- Benefits: Enjoy a competitive pay, 30% discount, flexible pay access, and career development.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not required.
- Other info: Flexible shifts, full training provided, and excellent holiday benefits.
The predicted salary is between 12 - 18 £ per hour.
Location: 99 Cotmandene Crescent St Pauls Cray, Orpington, BR5 2RB
Pay: £15.24 per hour including London allowance
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
You must be aged 18+ to authorise age‑related sales.
As a Customer Team Leader, you will lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store, this could involve working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you will play a key role in making life easier for our customers.
What you will do:
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you will bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
At Co‑op, we are owned by our members. And because we are owned by you, we can do right by you. So, when you join us, you are not just taking a job, you are joining a movement. We want this to be a place where you can thrive, so you will also receive:
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata)
Customer Team Leader in Orpington employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Orpington
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine during the interview.
✨Tip Number 3
Be ready to discuss how you can contribute to the store's performance. Whether it's through merchandising or community engagement, have some ideas up your sleeve to impress the interviewers.
✨Tip Number 4
Apply directly through our website for a smooth process. It’s quick and easy, and you won’t need a CV! Plus, we love seeing candidates who take the initiative.
We think you need these skills to ace Customer Team Leader in Orpington
Some tips for your application 🫡
Keep it Simple: When filling out your application, keep your answers straightforward and to the point. We want to see your personality shine through, so don’t overthink it!
Show Your Passion: Make sure to express your enthusiasm for the role of Customer Team Leader. We love candidates who are excited about leading a team and making a difference in the community.
Highlight Relevant Skills: Even if you don’t have direct experience, think about any skills or experiences that relate to retail or team management. We’re looking for potential, so let us know what you can bring to the table!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and you won’t need a CV – just complete our assessments!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding what the company stands for will help you align your answers with their ethos, showing that you're not just looking for any job, but that you genuinely want to be part of their community.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of specific examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to discuss how you can inspire others and create a positive work environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations on the shop floor. For instance, how would you deal with an unhappy customer or manage a busy shift? Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the store. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
