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- Tasks: Deliver friendly service, support customers, and keep the store running smoothly.
- Company: Join the Co-op team in a supportive and inclusive environment.
- Benefits: Enjoy discounts, flexible shifts, and comprehensive training.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible hours with career progression opportunities and a focus on inclusivity.
The predicted salary is between 10 - 15 £ per hour.
Location: 4 New Road, Newcastle Emlyn, SA38 9BA
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part‑time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends – to be discussed at interview. Role will include working in our in‑store bakery.
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business‑related needs.
We are looking for Customer Team Members to join our team at Co‑op.
What you’ll do:
- Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and delivering a great shopping experience.
- Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are correct.
- Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events.
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co‑op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on other brands.
- A pension scheme with up to 10% employer contributions.
- Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
- Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle‑to‑work scheme.
Building an inclusive workplace:
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
We reserve the right to remove this vacancy before the scheduled closing date. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. Learn more about our recruitment process and inclusion commitments on our website.
Customer Assistant in Newcastle Emlyn employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Newcastle Emlyn
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your own values align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a problem or help a customer. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. Co-op loves team members who can adapt, so share examples of how you've managed varied schedules in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Plus, it shows you’re tech-savvy and ready to jump into the role.
We think you need these skills to ace Customer Assistant in Newcastle Emlyn
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working in a team.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to the role. Whether it’s your people skills or your ability to adapt to change, we want to know how you can contribute to our team!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your answers clear and concise. Focus on what makes you a great fit for the Customer Assistant role without overcomplicating things.
Check Your Details: Before hitting submit, double-check all your information. Make sure everything is accurate and that you’ve completed the online assessments. We’re excited to hear from you, so let’s make sure your application is spot on!
How to prepare for a job interview at Co-op Group
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Assistant, great people skills are essential. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlight your ability to build positive relationships, as this is key to delivering a great shopping experience.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to different working hours, including early mornings and late evenings. This demonstrates your commitment to the role and the team.
✨Emphasise Your Problem-Solving Skills
Co-op values a positive approach to change and problem-solving. Think of situations where you've had to think on your feet or adapt to new challenges. Share these experiences during your interview to illustrate your proactive mindset and readiness to support both customers and colleagues.
