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- Tasks: Lead a team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy 30% off products, flexible shifts, and full training.
- Why this job: Develop your leadership skills while making a positive impact in your community.
- Qualifications: Great people skills, problem-solving abilities, and a passion for customer care.
- Other info: Flexible hours, career progression opportunities, and a supportive work environment.
Location: 2 Blackmore Road, Melksham, SN12 7HS
Pay: £13.99 per hour
Contract: 15 hours per week + regular overtime, part time
Working pattern: varied shifts including early mornings (5:45am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.
What you’ll do:
- Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan
This job would suit people who have:
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem‑solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co‑op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money‑management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Melksham employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Melksham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Co-op's values and community initiatives. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Team Leader, especially around leadership and customer service.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've led a team or handled a challenging situation. This will demonstrate your problem-solving skills and ability to support your colleagues on the shop floor.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows you're engaged and eager to learn more about how you can contribute to Co-op's success.
We think you need these skills to ace Customer Team Leader in Melksham
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Keep It Clear and Concise: While we love a good story, keep your responses clear and to the point. Use bullet points if it helps, and make sure to answer all parts of the questions. We appreciate clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts, and you’ll be one step closer to joining our team at Co-op!
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like providing friendly service, managing stock accuracy, and supporting your team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role requires great people skills, think of examples from your past experiences where you've built positive relationships with customers or colleagues. Be ready to discuss how you handle challenging situations and support your team, as these are key aspects of the job.
✨Demonstrate Flexibility and Leadership
Highlight your ability to adapt to different shifts and your willingness to lead when necessary. Share instances where you've taken charge or coached others, as this will resonate well with the interviewers looking for someone who can balance leadership with hands-on support.
✨Engage with the Community
Co-op values community involvement, so come prepared with ideas on how you could contribute to local initiatives. Discuss any previous experiences where you've engaged with your community or supported local causes, as this shows your commitment to the Co-op's values.
