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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy 30% discount, flexible pay, 36 days holiday, and career development.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with support for all applicants.
The predicted salary is between 11 - 16 £ per hour.
Location: 9 Manor Road Caddington, Luton, LU1 4EE
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
You must be aged 18+ to authorise age‑related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve working in our post office or bakery, or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters: You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services. You’ll be a familiar face in the community, getting to know customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy and HR processes
- Champion Co‑op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising or team management (experience not essential)
Why Co‑op?
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to a pay‑as‑you‑earn system
- Up to 10% pension contribution
- 36 days of holiday (pro‑rata, incl. bank holidays)
- 24/7 access to GP appointments and colleague support programme
- Market‑leading policies to help you during life’s big moments
A place you’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15‑20 minutes to complete these tests.
Customer Team Leader in Luton employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Luton
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was in a casual setting. This will help you shine when discussing your experience during the interview.
✨Tip Number 3
Be ready to talk about how you can contribute to the store's success. Whether it's through customer engagement or merchandising ideas, showing your enthusiasm for the role can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress throughout the hiring process.
We think you need these skills to ace Customer Team Leader in Luton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for people and leadership shine through. We want to see how you connect with customers and motivate a team, so share any relevant experiences that highlight these skills.
Tailor Your Application: Make sure to tailor your application to the Customer Team Leader role. Use keywords from the job description and relate your past experiences to the responsibilities mentioned. This shows us you’ve done your homework and are genuinely interested in the position.
Be Yourself: We’re looking for authenticity! Don’t be afraid to let your personality come through in your application. Share stories or examples that reflect who you are and how you can contribute to our community-focused environment.
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've led a group or helped someone improve. Be ready to discuss how you can inspire others and create a positive work environment.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations on the shop floor. Practice responses to scenarios like managing stock accuracy or dealing with customer complaints. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Engage with the Community Angle
Since this role involves community engagement, be prepared to discuss how you would connect with local customers and charities. Share any ideas you have for promoting Co-op membership or enhancing customer experience in your store. This shows you're not just focused on sales but also on building relationships.
