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- Tasks: Lead a team in a fast-paced store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused retailer with a strong commitment to local services.
- Benefits: Enjoy a competitive pay rate, 30% discount, flexible pay access, and generous holiday.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Full training provided with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: Newyearfield Ladywell West, Livingston, EH54 6EN
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store.
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you will lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you will play a key role in making life easier for our customers.
Why this job matters:
You will keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You will be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you will be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you will do:
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you will bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata)
Customer Team Leader in Livingston employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Livingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Co-op and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Customer Team Leader, especially around leadership and customer service.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Co-op values passion for people and leadership, so don’t be afraid to share your enthusiasm for helping customers and leading a team.
✨Tip Number 4
Apply through our website! It’s super easy to complete the assessments on your mobile, and you won’t need a CV. This streamlined process can help you get noticed faster, so don’t miss out!
We think you need these skills to ace Customer Team Leader in Livingston
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and leadership.
Highlight Relevant Experience: Even if you haven't been a Customer Team Leader before, think about any experience you have in retail or team management. Share those stories that showcase your skills and how they relate to the role.
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward answers that get to the point, so keep it simple!
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile! Just head to our website, complete the assessments, and you’re good to go – no CV needed!
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll be working closely with both your team and customers. Be prepared to share examples of how you've motivated or supported others in the past. Highlight any experience you have in retail or team management, even if it's informal, to demonstrate your passion for leadership.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations, like resolving customer complaints or managing team conflicts. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Emphasise Community Engagement
The Co-op values its connection with the community, so be ready to discuss how you can contribute to this aspect. Share any ideas you have for community engagement or how you've previously supported local initiatives. This shows that you align with the company's values and are eager to make a positive impact.
