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- Tasks: Provide friendly service, support customers, and help keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Location: 26-30 Fleming Crescent, Hertford, SG14 2DJ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time
Working pattern: varied shifts including early mornings (5.30am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview.
Role will include working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you will do:
- Friendly and thoughtful service - putting customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and delivering a great shopping experience.
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keeping the shelves stocked and ensuring prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - making changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - getting involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Knebworth employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Knebworth
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with us during the interview, show how your own values align with ours. We love seeing candidates who genuinely care about community and customer service.
✨Tip Number 2
Be ready to talk about your flexibility! Since the role involves varied shifts, let us know how you can adapt to different working hours. It shows you’re committed and ready to jump in whenever needed.
✨Tip Number 3
Practice your people skills! We want to see how you interact with others, so think of examples where you’ve provided great service or solved problems for customers. It’s all about making connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and show us why you’d be a fantastic addition to our team at Co-op.
We think you need these skills to ace Customer Team Member in Knebworth
Some tips for your application 🫡
Keep it Simple: When applying, remember that you don’t need a CV! Just focus on filling out the application form clearly and concisely. We want to see your personality shine through!
Show Your Customer Skills: Make sure to highlight any experience you have in customer service. We love candidates who can demonstrate their ability to connect with people and provide great service.
Be Flexible: Since the role involves varied shifts, let us know about your availability. Being open to different working hours shows that you’re adaptable and ready to jump in when needed!
Take Your Time with Assessments: You’ll need to complete two online assessments as part of your application. Take your time with these – they’re a chance for us to get to know you better, so give it your best shot!
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Member at Co-op entails. Familiarise yourself with the tasks mentioned in the job description, like providing friendly service and working in the bakery. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your great people skills. Think of examples from your past experiences where you've successfully built relationships or solved problems for customers. This will highlight your ability to connect with others, which is key for this position.
✨Flexibility is Key
The job requires working varied shifts, so be prepared to discuss your availability during the interview. Show that you're flexible and willing to adapt to different schedules. This will reassure the interviewer that you can meet the demands of the role.
✨Embrace Co-op's Values
Co-op prides itself on community involvement and fairness. Research their values and think about how you can contribute to these as a Customer Team Member. During the interview, share your thoughts on supporting local communities and how you can embody the Co-op spirit in your work.
