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- Tasks: Provide friendly service, support customers, and help keep the store running smoothly.
- Company: Join the Co-op, a community-focused company with a long history.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme.
- Why this job: Be part of a team that values customer care and community involvement.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 10 - 15 £ per hour.
Location: 44 Main Street Burley In Wharfedale, Leeds, LS29 7DN
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: 5:45am to 12pm, 12pm to 5pm or 5pm to 10pm including weekends. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we have focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Friendly and thoughtful service - you will put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Ilkley employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Ilkley
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into the interview, show us that you understand what we stand for. It’ll help you connect with the team and demonstrate that you’re a great fit.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and show us your friendly side.
✨Tip Number 3
Be ready to talk about flexibility! We love team members who can adapt to different shifts and tasks. Share examples of how you’ve handled changes in previous jobs or situations to impress us.
✨Tip Number 4
Don’t forget to highlight your community spirit! We’re all about supporting local initiatives, so if you’ve been involved in any community activities, let us know. It shows you care about making a difference!
We think you need these skills to ace Customer Team Member in Ilkley
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Relevant Experience: Even if you don’t have direct experience in retail, think about any roles where you’ve provided great service or worked in a team. Share those experiences with us to show how you can contribute to our friendly environment.
Keep It Simple: No need for a fancy CV here! Just focus on answering the questions clearly and concisely. We’re looking for genuine responses that reflect your skills and attitude.
Apply Online: Make sure to apply through our website! It’s quick and easy, and you’ll get all the info you need about the role and our amazing benefits right there.
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the interview.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or colleagues in the past. Think about times when you went above and beyond to help someone.
✨Be Ready for Shift Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability. Highlight your willingness to work early mornings, late evenings, and weekends, as this shows you're committed to being a team player.
✨Prepare for Practical Scenarios
Expect questions that may involve practical scenarios, like handling customer complaints or restocking shelves. Think through how you would approach these situations, focusing on providing friendly and thoughtful service.
