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- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join Co-op, a member-owned organisation focused on people and communities.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: 24 North Parade Warnham Road, Horsham, RH12 2DH
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you will lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you will play a key role in making life easier for our customers.
Why this job matters:
You will keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You will be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you will be a champion for Co-op membership, helping to drive the growth of our unique business.
What you will do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you will bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we are owned by our members. And because we are owned by you, we can do right by you. So, when you join us, you are not just taking a job, you are joining a movement. We are an organisation that puts people and communities first, and we are powered by purpose. We want this to be a place where you can thrive, so you will also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you will belong. We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you will need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Horsham employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Horsham
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’s all about connecting with their mission!
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled a tricky situation. Being able to share these stories will help you shine during the interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics or community engagement initiatives. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 4
Apply through our website for a smooth process! You won’t need a CV, just complete the assessments on your mobile. It’s quick and easy, so why not give it a go?
We think you need these skills to ace Customer Team Leader in Horsham
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we're looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role. It’ll make a big difference!
Keep it Simple: No need for a fancy CV here! Just focus on answering the assessments clearly and concisely. We’re more interested in your potential than your past experience.
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile. Just head over to our website, complete the assessments, and you’re good to go! We can’t wait to hear from you.
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member engagement will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a group or contributed to a team environment. This will demonstrate your capability to manage and inspire others.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations on the shop floor, like dealing with a difficult customer or managing stock levels. Think through potential scenarios in advance and have clear, concise responses ready to showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the Co-op engages with the local community. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
