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- Tasks: Lead a team to deliver great service and keep the store running smoothly.
- Company: Join the Co-op, a community-focused retailer with a strong commitment to inclusion.
- Benefits: Enjoy 30% discount, flexible pay, and 36 days holiday.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Flexible shifts and full training provided for career growth.
The predicted salary is between 29000 - 42000 £ per year.
Location: High Street; Mulberry Close, Stotfold, SG5 4NL
Pay: £13.99 per hour
Contract: 39 hours per week + regular overtime, permanent full‑time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends – to be discussed at interview
30% colleague member discount in store – see below for more benefits
You must be aged 18+ to authorise age‑related sales
Why this job matters
You will keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You will be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you will be a champion for Co‑op membership, helping to drive the growth of our unique business.
Responsibilities
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
Qualifications
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Benefits
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life's big moments
Inclusion
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take 15‑20 minutes to complete these tests.
Right to Remove Vacancy
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Hitchin employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Hitchin
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine during the interview.
✨Tip Number 3
Be ready to discuss how you can engage with customers and support local charities. Showing your passion for community involvement can set you apart from other candidates.
✨Tip Number 4
Apply through our website for a smooth process! Completing the assessments on your mobile is quick and easy, so don’t hesitate to get started on your journey with us.
We think you need these skills to ace Customer Team Leader in Hitchin
Some tips for your application 🫡
Keep it Simple: When filling out your application, keep your answers straightforward and to the point. We want to see your personality shine through, so don’t overthink it!
Show Your Passion: Make sure to express your enthusiasm for the role and our community. We love candidates who are excited about helping others and being part of a team that makes a difference.
Be Yourself: Don’t be afraid to let your true self come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our team.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and you won’t need a CV – just complete our assessments!
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading the team, supporting sales, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about people, be ready to discuss your passion for leadership and how you motivate others. Think of examples from past experiences where you've successfully led a team or helped someone improve their performance. This will demonstrate your ability to inspire and support your future colleagues.
✨Prepare for Shift Flexibility Questions
Given the varied shifts, be prepared to discuss your availability and flexibility. Think about how you can manage early mornings, late evenings, and weekends. Showing that you're adaptable will highlight your commitment to the role and the team.
✨Engage with Community Initiatives
The job emphasises community engagement, so come prepared with ideas on how you could champion Co-op membership and connect with local charities. This shows that you’re not just looking for a job, but are also invested in making a positive impact in the community.
