Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, provide excellent customer service, and manage store operations.
- Company: Join the Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with great people skills and a desire to learn.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
The predicted salary is between 11 - 16 £ per hour.
Location: 11-13 Main Road Hoo, Rochester, ME3 9AA.
Pay: £13.99 per hour.
Contract: 16 hours per week + regular overtime, permanent contract, part time.
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.
We’re looking for Customer Team Leaders to join our team at Co‑op. When you join Co‑op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co‑op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co‑op products in our stores
What you’ll do:
- Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Manage diligence checks and stock accuracy to enhance the shopping experience for customers.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store, encouraging open and honest feedback.
- Build relationships and engage with your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.
This job would suit people who have:
- A genuine care for the needs of customers and members.
- The ability to balance leading and supporting your team while being active on the shop floor.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational and problem-solving skills.
- A desire to learn, grow and develop your leadership skills.
- The flexibility to work a range of different shifts.
Why Co‑op?
- Full, paid training and dedicated support for your personal development and career progression.
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream – a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle‑to‑work scheme.
Building an inclusive workplace:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Gillingham employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Gillingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Co-op. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on your people skills and how you've handled challenges in the past. We want to hear about your experiences that align with the role of Customer Team Leader.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Co-op values authenticity, so don’t be afraid to show your genuine care for customers and your passion for teamwork. It’s all about building those positive relationships!
✨Tip Number 4
Follow up! After your interview, send a quick thank-you message to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Team Leader in Gillingham
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Highlight Your Skills: Make sure to mention any relevant experience or skills that align with what we’re looking for. Whether it’s your people skills or your knack for problem-solving, we want to know how you can contribute to our team!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us understand your qualifications without sifting through too much info.
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s super easy, and you won’t need a CV! Just follow the prompts, and you’ll be on your way to joining our Co-op family.
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader at Co-op entails. Familiarise yourself with the responsibilities like providing friendly service, managing stock accuracy, and supporting your team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role requires great people skills, think of examples from your past experiences where you've built positive relationships with customers or colleagues. Be ready to discuss how you handle challenging situations and foster an inclusive environment, as these are key aspects of the job.
✨Prepare for Shift Flexibility Questions
Given the varied shifts, be prepared to discuss your availability and flexibility. Think about how you can manage early mornings, late evenings, and weekends. Showing that you're adaptable will demonstrate your commitment to the role and the team.
✨Engage with the Community
Co-op values community involvement, so come prepared with ideas on how you could support local initiatives. Whether it's through building relationships or implementing community plans, showing that you care about the local area will resonate well with the interviewers.
