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- Tasks: Support families in organising farewells and build community relationships.
- Company: Join Co-op, a community-focused organisation with a unique purpose.
- Benefits: Enjoy discounts, holidays, pension contributions, and career development opportunities.
- Why this job: Make a meaningful impact while receiving full training and support.
- Qualifications: No experience needed; just bring empathy and great communication skills.
- Other info: Inclusive workplace with diverse teams and flexible recruitment processes.
The predicted salary is between 20300 - 25300 £ per year.
Funeral Arranger
£13.01 per hour plus benefits
Part time 18.75 hours per week, Monday – Wednesday Working between 9AM – 5PM
London Colney, AL2 1QF
You can apply for this job on your mobile in a few simple steps – no CV needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.
What you’ll do
- Build and maintain positive relationships with clients and the community
- Support our clients both in person and over the phone, arranging family visits and answering client questions
- Make sure that the funeral home – both inside and out – is always clean, safe and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch)
- Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
- Make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
- Support with manual handling of coffins and the deceased
- Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times
This role would suit people who have
- Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
- The ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
- A keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
- Good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
- A passion for delivering great service and building relationships
- High levels of empathy, discretion and care
- The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)
Why Co‑op?
- 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, as well as discounts on other Co‑op products and services
- 23 days holidays (pro rata, rising with service)
- A pension with up to 10% employer contributions
- Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
- Access to virtual GP and free eye tests
- Endless career development opportunities including apprenticeships
- Friendly, supportive team and the knowledge that you make a huge difference to your community
- Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Building an inclusive work environment
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at Your Co‑op Application Journey and our inclusion commitments at Diversity and inclusion at Co‑op.
We reserve the right to remove a vacancy before the scheduled closing date.
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Funeral Arranger employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Arranger
✨Tip Number 1
Get to know the company! Research Co-op's values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Funeral Arranger, you'll need to connect with families during tough times. Role-play with friends or family to get comfortable with empathetic conversations.
✨Tip Number 3
Be ready to showcase your attention to detail! During interviews, share examples of how you've managed tasks meticulously in the past. This will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Just follow the steps on our site, and you’ll be one step closer to joining our friendly team.
We think you need these skills to ace Funeral Arranger
Some tips for your application 🫡
Keep It Simple: Since you don’t need a CV, just focus on filling out the application form clearly and concisely. Highlight your passion for helping others and any relevant skills you have, even if they’re not directly related to the role.
Show Your Empathy: As a Funeral Arranger, empathy is key. Use your application to express your understanding of the sensitive nature of the role. Share any experiences that demonstrate your ability to connect with people during tough times.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way in showing us you’d be a great fit for our friendly team.
Apply Through Our Website: Make sure to apply through our website for a smooth process. It’s quick and easy, and you’ll find all the information you need about the role and our values right there!
How to prepare for a job interview at Co-op Group
✨Understand the Role
Before your interview, take some time to really understand what a Funeral Arranger does. Familiarise yourself with the responsibilities mentioned in the job description, like supporting clients and building relationships. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Show Empathy and Care
This role requires a high level of empathy and discretion. During the interview, be prepared to discuss how you would handle sensitive situations. Share examples from your past experiences where you've demonstrated compassion and understanding, even if they’re not directly related to this field.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, or how they support their staff. This shows that you’re engaged and serious about wanting to be part of their team.
✨Be Yourself
Finally, just be yourself! The Co-op values authenticity and community spirit. Let your personality shine through during the interview. They want to see how you would fit into their friendly team, so don’t be afraid to show your genuine self.
