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- Tasks: Deliver friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a strong team spirit.
- Benefits: Enjoy 31 days holiday, 30% store discount, and a pension scheme.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for career growth.
The predicted salary is between 12 - 16 £ per hour.
Location: 66 High Street Cheriton, Folkestone, CT19 4HB
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
What you will do:
- Friendly and thoughtful service - you will put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events
Qualifications / What this job would suit:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
Assessments and application process:
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Folkestone employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Folkestone
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your own values align with theirs, making it easier for them to see you as a great fit for the Customer Team Member role.
✨Tip Number 2
Practice your people skills! Since this role is all about friendly service, think of examples from your past experiences where you’ve gone above and beyond for customers or colleagues. Share these stories during your interview!
✨Tip Number 3
Be flexible and open-minded about shift patterns. The more adaptable you are, the better your chances of landing the job. Mention your willingness to work varied shifts when you chat with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just follow the prompts, and you’ll be one step closer to joining the Co-op family.
We think you need these skills to ace Customer Team Member in Folkestone
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to the role. Whether it’s your knack for problem-solving or your ability to connect with customers, we want to know what makes you a great fit!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your application straightforward. Answer the questions clearly and concisely, and don’t overthink it!
Check Your Details: Before hitting submit, double-check your application for any typos or errors. A clean application shows attention to detail, which is super important in our line of work!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding what they stand for will help you align your answers with their ethos, showing that you're a great fit for the team.
✨Showcase Your People Skills
As a Customer Team Member, your ability to connect with customers is key. Prepare examples of how you've successfully interacted with customers in the past, highlighting your friendly and thoughtful service approach.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to different working hours, which is crucial for this position.
✨Demonstrate Problem-Solving Skills
Think of situations where you've had to solve problems, whether for customers or colleagues. Share these experiences during your interview to illustrate your positive approach to change and your ability to support your team.
