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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join the Co-op, a community-focused retailer with a rich history.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% employer contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Location: Cliff Road, Falmouth, TR11 4NP
Pay: £12.60 per hour
Contract: 12-16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co‑op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co‑op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
What you will do:
- Friendly and thoughtful service - you will put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confidence scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Falmouth employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Falmouth
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with the team during your interview, show that you understand what makes Co-op special. It’s all about community and fairness, so let’s make sure we highlight how you can contribute to that vibe.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and show off those great people skills during the interview.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for those varied shifts. Co-op loves a team player who can adapt, so let’s show them you’re up for the challenge and can work those early mornings or late evenings.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just hop on your mobile and get your application in – we’re excited to see you join the Co-op family!
We think you need these skills to ace Customer Team Member in Falmouth
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to customer service. Whether it’s working in a team or handling queries, we love to see how you can contribute to our friendly atmosphere.
Keep It Simple: Since you can apply using your mobile device without needing a CV, keep your answers clear and concise. Focus on what makes you a great fit for the Customer Team Member role and why you want to join us at Co-op.
Check Your Availability: Remember, the role involves varied shifts including early mornings and weekends. Be honest about your availability in your application, as this helps us find the best fit for both you and the team!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles to demonstrate your people skills.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work early mornings, late evenings, and weekends, as this shows you're committed to the job.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face on the shop floor, like handling a customer complaint or restocking shelves efficiently. Practising your responses to these situations can help you feel more confident during the interview.
