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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 30% off products, 31 days holiday, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career development opportunities.
- Qualifications: Great people skills, a positive attitude, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via your mobile device!
Customer Team Member
Location: 196-198 Crookes, Sheffield, S10 1TG
Pay: £12.60 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
We\’re looking for Customer Team Members to join our team at Co‑op.
Benefits
When you join Co‑op, you\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand their commitment to fairness and community support can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility and adaptability. Since the job involves varied shifts and tasks, sharing instances where you've successfully managed change will be beneficial.
✨Tip Number 4
Engage with the local community or Co-op events if possible. Mentioning any involvement in community activities can show your commitment to the role and the values of Co-op.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and the qualities they value, such as great people skills and a genuine care for customers.
Tailor Your Responses: When filling out your application, make sure to tailor your responses to highlight how your skills and experiences align with the role. Use specific examples that demonstrate your ability to provide friendly service and work well in a team.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Set aside around 20 minutes to complete them, ensuring you are in a quiet environment where you can focus.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any relevant experiences that showcase your positive approach to problem-solving and flexibility in working different shifts.
How to prepare for a job interview at Co-op Group
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine care for their needs.
✨Emphasise Teamwork
Co-op values collaboration, so highlight your ability to work well with others. Share experiences where you supported colleagues or contributed to a team effort, showcasing your positive approach to problem-solving.
✨Be Ready for Shift Flexibility
The role requires working varied shifts, including evenings and weekends. Be honest about your availability and express your willingness to adapt to different schedules, which shows your commitment to the job.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their focus on community and fairness. During the interview, mention how these align with your own values and how you can contribute to their goals.
