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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% store discount, virtual healthcare, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Great people skills, a positive attitude, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via mobile and receive full paid training.
Customer Team Member
Location: 16 Main Street , Bothwell, G71 8RD
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed)
We\’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we\’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
– Friendly and thoughtful service – you\’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
– Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
– Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
– Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
– Support your local community – get involved in all kinds of activities and events
This job would suit people who have
– A genuine care for the needs of customers and members
– Great people skills, with the ability to build positive relationships with customers and colleagues
– A positive approach to change and problem solving
– The flexibility to work a range of different shifts
Why Co-op?
% discount on all Co-op products in-store plus 10% discounts on all other brands
– A pension scheme with up to 10% employer contributions
– Stream- a money management app giving you access to a percentage of your pay as you earn it
days of holiday (including bank holidays, pro rata for part time colleagues)
– Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
/7 employee assistance service
– Full, paid training and dedicated support for your personal development and career progression
– Rotas shared three weeks in advance and accessible on your phone
– Cycle-to-work scheme
Building an inclusive workplace
We\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\’ll support you.
Learn more about our recruitment process at and our inclusion commitments at
As part of the application process for this job, you\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility and adaptability. Since the job requires working varied shifts, sharing past experiences where you've successfully managed changing schedules will be beneficial.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Customer Service Skills: Since the role focuses on providing great service, emphasise any previous experience in customer service or teamwork. Use specific examples to demonstrate your ability to build positive relationships with customers and colleagues.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice common assessment types such as situational judgement tests or personality questionnaires to ensure you perform well.
Show Your Flexibility: Mention your willingness to work varied shifts, including early mornings, late evenings, and weekends. This shows that you are adaptable and ready to meet the needs of the store.
How to prepare for a job interview at Co-op Group
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Be prepared to share examples of how you've provided excellent service in the past and how you prioritise customer needs.
✨Highlight Teamwork Skills
This role involves working closely with colleagues. Discuss your experiences in team settings, emphasising how you support others and contribute to a positive work environment.
✨Be Ready for Shift Flexibility
The job requires flexibility with varied shifts. Be honest about your availability and express your willingness to adapt to different working hours, including early mornings and late evenings.
✨Embrace Change and Problem Solving
Co-op values a positive approach to change. Prepare to discuss how you've handled changes in previous roles and your strategies for solving problems effectively.
